Maintenance Request

Fault Finding

If you experience a power outage at your property this may be due to a number of factors including a fault with one of your own appliances.
If the fault is in fact caused by one of your appliances you may be liable for the cost of the electrician therefore we recommend that you follow the below procedures prior to calling out an electrician in order to determine the cause of the fault.

STEP 1

Check to see if your neighbours have also lost power if this is the case the issue is most likely a power outage in your area please check your power provider’s website or call their faults reporting telephone line.

STEP 2

If your neighbours have power reset the RCD in your meter box by turning it back to the on position, if it remains in this position your power has been restored.
If the RCD will not reset switch off and unplug all appliances .

STEP 3

Once all appliances have been switched off and unplugged reset the RCD to the on position.
If the RCD will not reset call our office or our after hours emergency number immediately.
If the RCD does reset plug-in and switch on one appliance at a time until one appliance trips the RCD.
If the appliance belongs to you or another tenant remove this appliance and have it checked by a licensed electrician.
If the appliance belongs to the owner of the property please call our office or our after hours emergency number.

If you are experiencing a lack of hot water please consider these points before requesting maintenance.

No hot water

Please check to ensure all trip switches in the metre box are in the on position, for gas heaters please ensure that the pilot light is lit, all switches in the metre box are turned on and the tap at the main gas metre is turned on.

If the pilot light is not lit please follow the instructions provided just inside the heater flap door.

Hot water keeps turning off or running out

It is common to receive complaints regarding a lack of hot water only to find that there is no fault with the system

Instantaneous systems:

Please always turn the hot water on full and then adjust the temperature to your liking by turning on the cold water.
Instantaneous systems require a certain flow of water in order for the heater to switch on. If you have the hot water tap turned on only slightly you may get no hot water or the hot water may cut out a few minutes into your shower.

Storage hot water systems:

You may notice a change in the temperature of your hot water, this is often caused by the change in seasons from summer to winter, you may begin to use more hot water as the weather cools down.
For units and apartments these dwellings may have small storage hot water systems of around 50 Litres to 60 Litres, an average showerhead may have a water flow of between 5 and 10 Litres per hour therefore this type of system will provide hot water for a shower of 5 to 10 minutes in duration.

Hot water not very hot

Your heater may have a temperature dial on the side of the unit which allows you to increase the temperature, you may want to adjust the temperature higher during winter.
The heater may be faulty and requires replacement.

If any of the above tips do not remedy the situation please send us a detailed description of the problem using our online maintenance request form or for an emergency where there is no hot water please call our after hours number.

Fault Finding

STEP 1

STEP 2

STEP 3

No hot water

Hot water keeps turning off or running out

Hot water not very hot

Maintenance request

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