If you experience a power outage at your property this may be due to a number of factors including a fault with one of your own appliances.
If the fault is in fact caused by one of your appliances you may be liable for the cost of the electrician therefore we recommend that you follow the below procedures prior to calling out an electrician in order to determine the cause of the fault.
If you are experiencing a lack of hot water please consider these points before requesting maintenance.
Please check to ensure all trip switches in the metre box are in the on position, for gas heaters please ensure that the pilot light is lit, all switches in the metre box are turned on and the tap at the main gas metre is turned on.
If the pilot light is not lit please follow the instructions provided just inside the heater flap door.
It is common to receive complaints regarding a lack of hot water only to find that there is no fault with the system
Storage hot water systems:
If any of the above tips do not remedy the situation please send us a detailed description of the problem using our online maintenance request form or for an emergency where there is no hot water please call our after hours number.